In its earlier days, automation was done in silos in applications, infrastructure, and testing and different business units. Today, automation essentially involves breaking these silos and providing end-to-end enterprise-level automation. It is no longer only about lowered costs, increased efficiency and minimal human intervention, but more about how it dramatically improves end-user experience by building synergy across different functions, creating a powerful impact. Technologies such as Artificial Intelligence (AI) and Machine Learning (ML) will enable automation across enterprises, including high-complexity tasks that require human decision making.